How Our Dud-Free Guarantee Works
Title: How Our Dud-Free Guarantee Works
Author: Elevated Fireworks
Tags: Firework Tips, Customer Support, Firework Guarantee
At Elevated Fireworks, your celebration is our mission. We know how disappointing it is when a firework fails to perform. That’s why we proudly offer our Dud-Free Guarantee—because your show deserves nothing less than a flawless finale.
💥 What Is the Dud-Free Guarantee?
Our Dud-Free Guarantee means if a product you purchase fails to ignite or function properly, we’ll make it right—no hassle, no fireworks fizzled.
✅ What’s Covered?
We cover:
- Fireworks that fail to light
- Products that don’t perform as described
- Malfunctioning fuses (when handled correctly)
This applies to all retail purchases, with claims made within 7 days of use.
📸 How to Submit a Claim
Making a claim is easy:
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Take a photo or short video of the dud (if possible)
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Note your order number or receipt
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Contact us through our Contact Us page or email us at Orders@elevatedfireworks.com
Once verified, we’ll issue either a replacement item or store credit—whichever you prefer.
🔥 Why It Matters
Every firework we sell is tested for quality and performance, but occasional duds happen. Our Dud-Free Guarantee is our promise to you: if it doesn’t light, we’ll make it right.
💡 Tips to Avoid Duds
- Store fireworks in a cool, dry area
- Follow lighting instructions carefully
- Use a reliable lighter or torch
- Set up on a flat, stable surface away from wind
🎇 We’ve Got Your Back
At Elevated Fireworks, we’re here to ensure your celebration goes off with a bang. If something doesn't perform, we're only a message away.
Have questions about our guarantee? Reach out—we’re happy to help!
