Question 1

Do you offer loyalty or rewards programs?

Accepted Answer

Yes! Join our Rewards Program to earn points on every purchase, get exclusive discounts, and unlock seasonal VIP perks.

Question 2

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://17track.net/en

Question 3

Do you sell wholesale or bulk fireworks?

Accepted Answer

Yes! We offer wholesale pricing for event planners, organizations, and bulk buyers. Visit our Wholesale Page or contact us for details.

Question 4

What’s your return policy?

Accepted Answer

Due to the nature of fireworks, we do not accept returns. However, we stand by our Dud-Free Guarantee—if a product fails to perform, let us know for a replacement or store credit.

Question 5

What is the Dud-Free Guarantee?

Accepted Answer

If a firework doesn’t perform as intended, contact us with details and we’ll provide a replacement or store credit—no questions asked!

Question 6

What forms of payment do you accept?

Accepted Answer

We accept cash, all major credit/debit cards, and mobile payments (Apple Pay, Google Pay, etc.).

Question 7

What types of fireworks do you sell?

Accepted Answer

We offer a wide range of consumer-grade fireworks, including:200g-500g aerial cakesFountains & noveltiesRoman candlesReloadable artillery shellsSparklers, smoke bombs, and more!

Question 8

What is the shelf life of fireworks?

Accepted Answer

If stored in a cool, dry place, fireworks can last up to 8–10 years. Keep them away from moisture and extreme heat for best results.

Question 9

Do your fireworks come with safety instructions?

Accepted Answer

Yes, all of our products include printed safety warnings and instructions. We also provide guidance in-store or on our firework safety blog.

Question 10

Are low-noise or pet-friendly fireworks available?

Accepted Answer

Yes! We offer low-noise fireworks like fountains, spinners, and smoke items—great for sensitive ears, pets, and younger audiences.

Question 11

Can I reserve items ahead of time?

Accepted Answer

Yes! We allow pre-orders during peak seasons, especially for bestsellers. Simply order online or call the store to hold your favorites.

Question 12

Who is Sparky?

Accepted Answer

Sparky is our friendly firework safety mascot! He teaches kids about firework safety, shares tips online, and makes surprise appearances at events.

Question 13

Introducing Sparky!

Accepted Answer

Meet Sparky the Sky Rocket™, the official mascot of Elevated Fireworks™! Bursting with energy, patriotism, and a big friendly smile, Sparky is here to light up your celebrations and guide you to the best fireworks in town. Designed to embody fun, safety, and high-quality pyrotechnics, Sparky is more than just a rocket—he’s the face of family-friendly excitement and sky-high savings. Whether he’s leading a fireworks demo, starring in a coloring page, or cheering on your backyard show, Sparky is your go-to guide for everything Elevated Fireworks stands for. Keep an eye out—Sparky’s just getting started!Sparky’s bold personality brings excitement to every celebration.With red, white, and blue pride, he represents tradition and community.Sparky’s big smile makes him a favorite for kids and families alike.He reminds everyone to enjoy fireworks responsibly.From coloring pages to demos, Sparky makes learning about fireworks entertaining.As the official face of Elevated Fireworks™, Sparky embodies our values of quality and family fun.Whether cheering on backyard shows or making appearances at stands, Sparky keeps the party elevated.Sparky is just getting started, with more adventures, tips, and fun to come!

Question 14

Why Sparky the Sky Rocket™

Accepted Answer

At Elevated Fireworks™, we chose Sparky the Sky Rocket™ as our mascot because he perfectly captures the heart of what we stand for—fun, family, and fireworks done right. Sparky isn’t just a symbol of celebration; he’s a trusted guide, a cheerful face that reminds everyone to enjoy fireworks safely and responsibly. With his bold red, white, and blue design and his energetic personality, Sparky brings excitement to every event while promoting safety and education for all ages. Whether he’s starring in a poster, greeting kids at the store, or sharing safety tips, Sparky embodies our commitment to making every celebration elevated.Sparky embodies the joy and excitement of fireworks while staying approachable for all ages.As our trusted guide, Sparky teaches kids and adults how to enjoy fireworks responsibly.With his bold red, white, and blue design, Sparky proudly represents celebration and American tradition.Sparky makes learning about firework safety engaging, fun, and easy to remember.From greeting families at our stands to starring in local events, Sparky is a friendly face everyone recognizes.Sparky sets Elevated Fireworks™ apart, creating a mascot that customers connect with and trust.Whether on posters, merchandise, or social media, Sparky brings energy, excitement, and positivity to every occasion.

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