Contact us

Have a question or need help planning your celebration? We’re here to help! Whether you’re looking for product recommendations, bulk pricing, event support, or general information, the Elevated Fireworks™ team is ready to assist.

How to Reach Us

  • 🌐 Website: ElevatedFireworks.com
  • 📍 Retail Locations: Seasonal stands (locations & hours vary)
  • 📲 Social Media: Follow and message us for updates and announcements

Get in Touch

We're here to help. Fill out the form below to reach us

Elevated Fireworks Headquarters

1223 Barranca Drive, El Paso, Texas, 79935

Phone

(915)-526-9629

Email

Info@elevatedfireworks.com

Business hours

Monday to Friday
From 8 AM to 6 PM

Not a retail Location*

Your Questions, Answered

Find quick answers to our most common questions.
See All FAQs

Order & Shipping

1. How can I track my order?

You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.
2. How long does shipping take?

Most orders are delivered within 3–7 business days. International shipping may take longer, depending on location.
3. Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery times will be shown at checkout.
4. Can I change or cancel my order?

If your order hasn’t shipped yet, please contact us as soon as possible to request changes or cancellation.
5. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options at checkout.

Product & Returns

1. What is your return policy?

Returns are accepted within 30 days of purchase if products are unused and in original packaging. Contact our support for assistance.
2. Are your products covered by warranty?

Yes, all our products include a limited warranty. Check the product page or contact us for details.
3. Do you offer discounts for bulk purchases?

Yes, special pricing is available for large or business orders. Reach out to us for more information.
4. Is my personal information secure?

We take privacy seriously and use advanced security measures to protect your data.
5. How can I contact customer support?

You can reach us via email or through our Contact Us page. We aim to reply within 24 hours.

Support Team

Our support team is always ready to help you with any questions or issues.
  • Warehouse Manager
    Andy Hernandez
    Always ready to help with any product question you have.
  • Owner
    Brandon Camacho
    Always ready to help with any questions you have.
  • Event Coordinator
    Lesley Verastegui
    Friendly support for your every need.

Get in Touch

Have questions or need assistance? Our team is ready to help you anytime.
Email Us Live Chat