Do you offer loyalty or rewards programs?

Yes! Join our Rewards Program to earn points on every purchase, get exclusive discounts, and unlock seasonal VIP perks.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you sell wholesale or bulk fireworks?

Yes! We offer wholesale pricing for event planners, organizations, and bulk buyers. Visit our Wholesale Page or contact us for details.

What’s your return policy?

Due to the nature of fireworks, we do not accept returns. However, we stand by our Dud-Free Guarantee—if a product fails to perform, let us know for a replacement or store credit.

What is the Dud-Free Guarantee?

If a firework doesn’t perform as intended, contact us with details and we’ll provide a replacement or store credit—no questions asked!

What forms of payment do you accept?

We accept cash, all major credit/debit cards, and mobile payments (Apple Pay, Google Pay, etc.).

What types of fireworks do you sell?

We offer a wide range of consumer-grade fireworks, including:200g-500g aerial cakesFountains & noveltiesRoman candlesReloadable artillery shellsSparklers, smoke bombs, and more!

What is the shelf life of fireworks?

If stored in a cool, dry place, fireworks can last up to 8–10 years. Keep them away from moisture and extreme heat for best results.

Do your fireworks come with safety instructions?

Yes, all of our products include printed safety warnings and instructions. We also provide guidance in-store or on our firework safety blog.

Are low-noise or pet-friendly fireworks available?

Yes! We offer low-noise fireworks like fountains, spinners, and smoke items—great for sensitive ears, pets, and younger audiences.

Can I reserve items ahead of time?

Yes! We allow pre-orders during peak seasons, especially for bestsellers. Simply order online or call the store to hold your favorites.

Sparky is our friendly firework safety mascot! He teaches kids about firework safety, shares tips online, and makes surprise appearances at events.

Meet Sparky the Sky Rocket™, the official mascot of Elevated Fireworks™! Bursting with energy, patriotism, and a big friendly smile, Sparky is here to light up your celebrations and guide you to the best fireworks in town. Designed to embody fun, safety, and high-quality pyrotechnics, Sparky is more than just a rocket—he’s the face of family-friendly excitement and sky-high savings. Whether he’s leading a fireworks demo, starring in a coloring page, or cheering on your backyard show, Sparky is your go-to guide for everything Elevated Fireworks stands for. Keep an eye out—Sparky’s just getting started!Sparky’s bold personality brings excitement to every celebration.With red, white, and blue pride, he represents tradition and community.Sparky’s big smile makes him a favorite for kids and families alike.He reminds everyone to enjoy fireworks responsibly.From coloring pages to demos, Sparky makes learning about fireworks entertaining.As the official face of Elevated Fireworks™, Sparky embodies our values of quality and family fun.Whether cheering on backyard shows or making appearances at stands, Sparky keeps the party elevated.Sparky is just getting started, with more adventures, tips, and fun to come!

Why Sparky the Sky Rocket™

At Elevated Fireworks™, we chose Sparky the Sky Rocket™ as our mascot because he perfectly captures the heart of what we stand for—fun, family, and fireworks done right. Sparky isn’t just a symbol of celebration; he’s a trusted guide, a cheerful face that reminds everyone to enjoy fireworks safely and responsibly. With his bold red, white, and blue design and his energetic personality, Sparky brings excitement to every event while promoting safety and education for all ages. Whether he’s starring in a poster, greeting kids at the store, or sharing safety tips, Sparky embodies our commitment to making every celebration elevated.Sparky embodies the joy and excitement of fireworks while staying approachable for all ages.As our trusted guide, Sparky teaches kids and adults how to enjoy fireworks responsibly.With his bold red, white, and blue design, Sparky proudly represents celebration and American tradition.Sparky makes learning about firework safety engaging, fun, and easy to remember.From greeting families at our stands to starring in local events, Sparky is a friendly face everyone recognizes.Sparky sets Elevated Fireworks™ apart, creating a mascot that customers connect with and trust.Whether on posters, merchandise, or social media, Sparky brings energy, excitement, and positivity to every occasion.

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Find quick answers to common questions about orders, shipping, returns, and more. If you need further assistance, our support team is here to help.

I submitted a form but haven’t received a response. What should I do?

Check your spam or promotions folder. If you haven’t heard from us within 48 hours, feel free to follow up by phone or email.

How Long Till I Receive My Order

Most orders ship within 1-3 business days, however shipping speeds vary depending on your location. We recommend placing orders at least 7-10 days in advance before your event.

Sit back as we handle your order from start to finish - expert packaging, rigorous QA checks, seamless booking, and real-time tracking updates.

Do you offer support in Spanish? / ¿Ofrecen atención al cliente en español?

Yes! Our bilingual team is happy to assist you in both English and Spanish. ¡Hablamos español!

Can I meet Sparky the mascot at your locations?

Yes! Sparky often makes special appearances during seasonal sales. Keep an eye on our social media to know when and where to meet him.

Contact us

We are Here to Help You. Feel Free to Contact Us

24/7 Friendly Support

Pick Up Fireworks Locally

Top-Notch Customer Service

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I submitted a form but haven’t received a response. What should I do?

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Do you offer support in Spanish? / ¿Ofrecen atención al cliente en español?

Can I meet Sparky the mascot at your locations?

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