Find The Answer. Keep The Celebration Moving.

Add products to the cart, enter accurate customer and fulfillment information, review the complete order, and submit payment through the available checkout options. Keep the order confirmation for your records.

Typical processing may require approximately 1–3 business days before pickup readiness or freight transit. Large orders, inventory transfers, seasonal volume, payment review and custom requests can require more time.

Contact support immediately. Changes are not guaranteed after inventory has been allocated, products have been transferred, the order has been packed or a freight shipment has been scheduled.

Cancellation depends on the order status and current policy. Fees, nonrefundable payment costs, special-order restrictions or store-credit terms may apply. Review the Refund Policy before requesting cancellation.

Inventory can change while an order is reviewed. Substitutions should follow the customer’s approved preferences or later agreement. Contact support when the replacement is unclear or unacceptable.

An order must pass payment and inventory review. An inquiry, abandoned checkout or unpaid invoice does not reserve inventory.

Discounts and promotions may not stack. Checkout applies the eligible offer permitted by the current terms. Review the Discounts page.

Fireworks cannot be shipped like ordinary parcel packages. Eligible orders generally move through approved freight or LTL carriers with hazmat preparation, documentation and handling.

Add the products to the cart, enter the complete legitimate delivery address and review checkout. If an eligible shipping method and cost appear, the order can proceed. If no shipping method appears, the order or address cannot currently be serviced.

The rate can include regulated freight service, hazmat packaging, labels, paperwork, weight, distance, pallet count, fuel, residential delivery, liftgate service, limited-access fees and delivery appointments.

Product prices and freight costs are kept separate. Shipping has a real cost, and some “free shipping” models recover that cost through higher merchandise prices, minimums or limited promotions. Elevated Fireworks displays the actual available freight rate separately at checkout.

Typical processing may require approximately 1–3 business days, followed by an estimated 3–7 business days in transit. Seasonal volume, carrier capacity, appointments, weather and remote destinations can extend the timeline.

A liftgate is equipment on the delivery truck that lowers freight to ground level when the receiving location has no loading dock or forklift. It can add to the freight cost.

Residential service may be available when checkout permits it. Residential classification, liftgate service and delivery appointments can affect the cost.

No. Processing estimates and carrier transit are not guaranteed event-date promises. Order early and allow time for delays. Review the Shipping & Delivery page.

Inspect before signing. Photograph the condition, count pieces, write all visible damage or shortages on the delivery receipt, keep packaging and contact Elevated Fireworks promptly. Do not handle leaking or exposed fireworks.

Concealed damage is discovered after exterior wrap or cartons are opened. Photograph it immediately, retain all packaging and submit a claim promptly.

Contact support with the order number, exact product name, quantity and photos when useful. For freight, document shortages on the delivery receipt before signing whenever visible.

If an eligible product fails to perform as intended, contact support within the current claim period—generally within seven days of the event—with the order number, description and photos or video when available. Approved resolutions may include replacement or store credit.

Fireworks generally cannot be returned or exchanged because of product nature and safety regulations. Approved shortages, damage and dud claims follow the current Refund Policy.

Approved resolutions may be issued as store credit, replacement or another remedy permitted by the current policy and circumstances. Original payment refunds are not guaranteed.

Do not use a visibly unsafe product. Keep it isolated in a safe location and retain packaging and evidence until support provides instructions, unless an immediate safety hazard requires emergency action.

Pro-Line includes professional-style consumer fireworks intended for trained and experienced users. Access is restricted and approval is required.

Complete the application process on the 1.4G Pro-Line Purchasing page and submit the required identification and training documents to the listed Orders email.

No. Wholesale purchasing and Pro-Line approval are separate programs.

Allow the stated review period after the complete application and all required documents are received. Incomplete submissions can delay or prevent review.

The account may not be approved, may not be logged in or may use a different email from the approved application. Once approved and logged into the correct account, eligible pricing, availability and Add to Cart controls become visible.

No. Approval is discretionary and depends on the application, documents, training, experience, intended use and other program requirements.

Eligible Pro-Line purchases may earn rewards when placed through the approved, logged-in account and when current rewards requirements are met.

An account helps connect order history, rewards, Heroes Discount™, Pro-Line approval and other account-based benefits to one email.

Use the same email for ordering, rewards, verification and Pro-Line applications whenever possible.

Contact support with both emails and the relevant order numbers. Account merging, point transfers and retroactive access are not guaranteed.

Use Account Login or Create Account.

Open the Wishlist page when wishlist access is available for the account or device.

Customers must be at least 18 years old for fireworks purchase and pickup. Valid identification may be required.

No. Laws vary by state, county, city, property and event location. Customers are responsible for confirming lawful purchase, possession, transportation, storage and use.

Keep fireworks cool, dry, secured, away from heat, flame, moisture, ignition sources, children and unauthorized access. Follow applicable fire-code and storage requirements.

Do not immediately approach or relight it. Keep people away, wait a safe period according to product and safety guidance, then follow appropriate disposal or claim instructions.

Fireworks should be handled only by responsible adults in accordance with the product label and local law. Children should remain at a safe viewing distance.

Use appropriate eye protection, water, a charged hose or extinguisher, stable firing surfaces, safe distances, lighting tools and a clear emergency plan appropriate for the products and site.