Política de reembolso

Elevated Fireworks™ generally does not accept returns or exchanges of, or issue refunds for, purchased products. However, exceptions are made for certain situations as outlined below. Note that we rely on third party shipping companies to ship our customers' orders, and as such, this General Refund Policy specifically excludes returns and/or refunds based on delay of delivery, failed delivery and the like, as such circumstances are beyond our reasonable control.

Return Policy

Due to the nature of our products and strict federal safety regulations, we do not accept returns or exchanges on any fireworks purchases.

However, Elevated Fireworks™ proudly stands behind our products with a Dud-Free Guarantee. If an item fails to perform as intended, please contact us within 7 days of your event, along with:

• Your order number
• A description of the issue
• Photos or videos if available

We’ll make it right with a replacement item or store credit, as applicable.

Order Modifications and Cancellations

Generally

Any Order modification (including cancellation) may be subject to restocking and/or transaction fees, depending on the current stage of fulfillment at the time of your request. Once you contact our team, we will promptly review your order status and inform you of any restocking fees that may apply.

File a request to modify or cancel your Order here. We will review your submission and determine if a modification or cancellation is possible. If approved, we may effectuate your request immediately.

Shipping Orders

If before shipping: If your order hasn’t shipped, you can request a cancellation and a full refund to store credit. Changes require canceling and reordering, which may incur a 25% restocking fee if the order is well into the fulfillment process.

If after shipping: If your order has already shipped, cancellations will incur shipping charges, a 25% restocking fee, and the cost of returning the goods.

Instore Pickup Orders

Updating your Order: At checkout, you must select your instore pickup appointment  date and time. After placing your order, you have 48 hours to update your pickup appointment date and/or time.

Upgrading your Order from instore pickup to shipping: If you would like to upgrade your instore pickup order to shipping a shipping order, please contact us within 24 hours of placing your order. Our team will send you an invoice for the shipping cost once you confirm the upgrade.

Missed Pickup Appointment: If you fail to pick up your order within 72 hours of your instore pickup appointment, and you haven’t contacted us to reschedule, your order will be automatically refunded as store credit.

Damaged or Missing Product Claims