How Can We Help You?
Contact our team about an order, pickup appointment, shipment, missing or damaged product, wholesale request, Pro-Line access, rewards, discounts, product recommendations, event services or a general question.
Start with the category that matches your request
Select a category below to open the correct page or begin the support form with the appropriate topic selected.
Order Support
Order status, changes, cancellations, payments and account corrections.
Contact Order Support →Tracking
Check available shipment and carrier information before contacting support.
Track My Order →Pickup Support
Schedule pickup, confirm readiness or authorize another pickup person.
Contact Pickup Support →Shipping & Freight
Review shipping eligibility, freight delivery and hazmat information.
Shipping Information →Order Claim
Missing, damaged, incorrect, dud or freight-related product concerns.
Start Claim Request →Wholesale
Case quantities, pallet orders, quotes, inventory and freight planning.
Request Wholesale Help →1.4G Pro-Line
Application documents, approval status, pricing and account access.
Contact Pro-Line Team →Event Services
Weddings, gender reveals, birthdays, sporting events and custom celebrations.
Request Event Help →Rewards
Missing rewards, account email, eligibility and redemption support.
Contact Rewards Support →Discounts
Heroes Discount, bulk tiers, exclusions and account verification.
Contact Discount Support →Locations
Headquarters, appointment pickup and seasonal location information.
View Locations →Support Center
Review order, payment, tracking, pickup, claim and policy answers.
Visit Support Center →Include the details needed to review your request
Complete information helps our team identify your order and provide a more useful response without requesting the same details again.
Order Questions
- Order number
- Full name on the order
- Checkout or account email
- Phone number
- Requested change or question
Pickup Questions
- Order number
- Preferred pickup date
- Preferred pickup time
- Pickup area
- Name of the pickup person
Shipping Questions
- Delivery address
- Residential or business location
- Carrier name
- Tracking or PRO number
- Latest tracking status
Product Or Event Help
- Event date and location
- Budget range
- Guest count
- Desired effects or duration
- Pickup or shipping preference
Tell us exactly what you need help with
Additional form fields will appear after you select a support topic, allowing you to provide the information that applies to your order, shipment, claim, event or customer program.
Call, text, email or use the customer-support form
Choose the contact method that best matches the amount and type of information you need to provide.
Call Support
(915) 526-9629
Best for pickup confirmation, location questions and time-sensitive support.
Call Now →Text Support
(915) 526-9629
Best for short pickup, order and location questions. Include your name and order number.
Send Text →General Email
Info@elevatedfireworks.com
Best for detailed support requests, claims, photos, videos and delivery documents.
Email Support →Orders & Pro-Line
Orders@elevatedfireworks.com
Best for wholesale quotes, case orders, Pro-Line documents and approved-account questions.
Email Orders Team →Use the best contact method for your request
Different requests require different documentation and contact methods.
| Request | Best Contact Method | Include This Information |
|---|---|---|
| Pickup appointment | Call, text or form | Name, order number, preferred date, time and pickup area |
| Order status or change | Contact form or email | Order number, name, phone number and requested change |
| Shipping or tracking | Tracking page, then form or email | Carrier, tracking or PRO number and latest status |
| Missing or damaged item | Form and email attachments | Order number, product, quantity, description and photos |
| Wholesale order | Contact form or Orders email | Products, case quantities, destination, budget and needed date |
| 1.4G Pro-Line | Contact form or Orders email | Account email, state, application status and documents |
| Event services | Contact form | Event date, location, budget, guest count and desired effects |
| Rewards or discounts | Contact form | Account email, order number and applicable customer program |
Do not use a damaged or exposed firework
Customer support cannot replace emergency services. Use the appropriate response based on whether there is an immediate danger.
Immediate Emergency
For a fire, injury or immediate threat to life or property, move to safety and contact emergency services.
Damaged Product
Do not ignite, test or unnecessarily move a leaking, crushed, exposed or otherwise unsafe product.
Dud Or Misfire
Do not immediately approach or relight the firework. Keep others away and follow the product’s safety instructions.
Find answers without waiting for a response
Review the appropriate page before sending a general support request.
Support Center
Orders, tracking, pickup, payments, claims and customer programs.
Open Support Center →Track An Order
Check available shipment and carrier updates.
Open Tracking →Pickup Information
Appointment, assigned location and pickup requirements.
Pickup Details →Locations
Headquarters, seasonal locations and current status.
View Locations →Shipping & Delivery
Hazmat freight, eligibility and delivery information.
Shipping Information →FAQs
Product, order, policy and safety answers.
Read FAQs →Refund Policy
Returns, cancellations, claims and store-credit terms.
Read Refund Policy →Customer Account
Review order history and account information.
Log In →Frequently asked contact questions
Review these answers before submitting another request.
Can I attach photos directly to the contact form?
Which email should I use for wholesale or Pro-Line?
Can I shop at the headquarters warehouse?
How do I schedule online-order pickup?
Why has support not answered yet?
What should I do if an email button does not open?
Can I contact support through social media?
Will submitting the form guarantee a cancellation or refund?
Ready To Connect?
Use the support form, call, text or email our team. Include your order number and complete information so your request can be reviewed efficiently.
Support availability, response times, pickup options, inventory, seasonal locations, carrier service and fulfillment options may vary. Fireworks laws differ by state and local jurisdiction.
