Answers without the runaround.

Add products to your cart, enter accurate customer and fulfillment information, review the order and submit payment using the available checkout options.

Processing normally takes approximately 1–3 business days. Large orders, transfers, payment reviews and seasonal demand may require additional time.

Contact support immediately. Changes are not guaranteed after inventory has been allocated, transferred, packed or scheduled for freight.

Cancellation depends on the order status. Fees, special-order restrictions and store-credit terms may apply. Review the Refund Policy.

No. An inquiry, abandoned checkout or unpaid invoice does not reserve inventory. Orders must pass payment and inventory review.

Promotions may not stack. Checkout applies the eligible offer permitted by the current terms. Review the Discounts page.

No. Wait until payment, inventory, preparation, exact location and any required appointment are confirmed. An order confirmation is not a Ready for Pickup notice.

Headquarters is at 1223 Barranca Drive, El Paso, TX 79935. Pickup is appointment based and the facility is not a standard walk-in showroom.

Your order may be routed to a confirmed seasonal stand. Use only the location provided for your order and check Our Locations before traveling.

Transfers between Elevated Fireworks locations are free but may add up to 24 hours depending on inventory location, staffing and seasonal demand.

Bring your order number, purchaser information, government-issued identification and a vehicle with enough safe cargo space.

Contact support before arrival and provide the alternate adult’s full legal name. Release to an unconfirmed person is not guaranteed.

Fireworks cannot ship like ordinary parcels. Eligible orders generally move through approved freight or LTL carriers with regulated preparation and handling.

Enter the complete delivery address at checkout. If an eligible method and rate appear, the order may proceed. If no method appears, that order or address cannot currently be serviced.

The rate may include hazmat preparation, labels, paperwork, weight, distance, fuel, pallet handling, residential delivery, liftgate service and appointments.

Processing normally takes 1–3 business days, followed by an estimated 3–7 business days in transit. Weather, carrier capacity and appointments may cause delays.

A liftgate lowers freight to ground level when the receiving location has no loading dock or forklift. It may add to the freight rate.

No. Processing and transit estimates are not guaranteed event-date promises. Order early and review Shipping & Delivery.

Use the Order Tracking page when tracking is available. Freight shipments may use a carrier PRO number instead of a parcel number.

Freight tracking may update less frequently. The shipment may be moving between terminals, awaiting unloading or waiting for a local route.

The terminal may still need to confirm access details, arrange an appointment or assign the shipment to a delivery route.

Many residential and appointment deliveries involve a carrier call. Monitor tracking and answer calls that may relate to your shipment.

Inspect before signing. Photograph the condition, count the pieces, note visible damage or shortages on the delivery receipt, keep the packaging and contact support promptly.

Contact support with the order number, exact product name, missing quantity and photographs when useful.

Contact support within the current claim period—generally seven days after your event—with the order number, issue description and photos or video when available.

Fireworks generally cannot be returned or exchanged because of their nature and safety regulations. Approved claims follow the Refund Policy.

Do not use an unsafe product. Isolate it safely and retain the packaging and evidence until support provides instructions unless an immediate hazard requires emergency action.

Listed Case Pack™ and Pallet Pack™ products may be purchased by eligible customers. Tax-exempt and resale treatment require separate documentation.

There is no universal minimum for every listed Case Pack™ product. Automatic discounts begin at their current qualifying thresholds.

Eligible merchandise may receive 5% at $1,500+, 8% at $5,000+, 12% at $10,000+, 15% at $15,000+, 18% at $25,000+ and 20% at $30,000+. Confirm current terms on the Discounts page.

No. Shipping, freight, hazmat charges, taxes, handling and fees generally do not count toward the qualifying merchandise subtotal.

These numbers describe how a product is packed inside its master case. Package configurations vary by product.

Visit the Wholesale page or browse the Wholesale collection.

Pro-Line includes professional-style consumer fireworks intended for trained and experienced users. A professional license or qualifying certificate is required.

Follow the instructions on the 1.4G Pro-Line Purchasing page and submit the required identification and documentation.

No. Wholesale purchasing and professional product approval are separate programs with separate requirements.

You may not be approved, may not be logged in or may be using a different email. Pricing and purchasing controls appear only on the correctly approved account.

No. Approval depends on the application, submitted documents, training, experience, intended use and current program requirements.

Members earn 3% cash back on eligible purchases placed through the correct logged-in account.

Create a free account, log in before ordering and complete an eligible purchase. Review the Rewards page.

Log into the account holding the balance and apply available rewards during an eligible checkout before submitting payment.

The order may not connect automatically to your rewards account. Contact support with the order number and account email. Retroactive credit is not guaranteed.

Verified eligible customers may receive 10% off qualifying purchases through an approved customer account.

An account connects order history, rewards, Heroes Discount™, professional approval and other account-based benefits to one email.

Use the same email for ordering, rewards, verification and professional applications whenever possible.

Contact support with both email addresses and relevant order numbers. Account merging and retroactive transfers are not guaranteed.

Open the Account Hub for membership information, orders, approvals, saved products and support.

Open the Wishlist page to view products saved through the wishlist feature.

Inventory can change while an order is reviewed. Substitutions should follow your approved preferences or later agreement.

Yes. Share your budget, space, audience, duration, noise preference and event type. For larger projects, review Our Services.

Videos are representative. Product batches, weather, distance, camera settings and display conditions can affect appearance and sound.

A retail unit is the individual selling unit. A Case Pack™ contains the quantity and configuration shown on the selected product variant.

Customers must be at least 18 years old to purchase or pick up fireworks. Government-issued identification may be required.

The customer is responsible for confirming that possession, transport and use are legal at the destination and event location.

Store fireworks in a cool, dry and secure location away from heat, flames, moisture, ignition sources, children and unauthorized access.

Do not approach or relight it immediately. Keep people away and follow the product label and applicable safety guidance before handling or disposal.

Use eye protection, proper lighting tools, stable surfaces and required safety distances. Keep water, a hose or an appropriate extinguisher nearby.

We can assist with weddings, birthdays, gender reveals, sporting events, corporate events, holidays, community events and custom celebrations.

The Elevated Show Builder™ helps you preview products, organize a lineup and plan your display before launch night.

Music synchronization requires careful sequencing, compatible firing equipment, testing and detailed planning.

Yes. Browse available equipment in the Firing Systems collection.

Unless a written service agreement states otherwise, the customer is responsible for permission, permits, insurance, legality and safe setup.