Track Your Order
Track parcel shipments, locate LTL freight, review shipment stages, prepare for delivery and get help when tracking has not updated.
Select your tracking method
Use parcel tracking for UPS, FedEx and USPS. Use freight tracking when your shipping email includes a freight carrier, PRO number, BOL number or pallet-shipment details.
Parcel Tracking
For orders shipped through UPS, FedEx or USPS. Select the carrier shown in your shipping-confirmation email.
LTL Freight Tracking
For palletized hazmat shipments moving through an LTL carrier. Your shipping email may include a PRO number, BOL number or reference number.
Find the order before tracking the shipment
Log in using the email address used at checkout to review order history and available fulfillment information. Tracking will not appear until a shipment has been created.
Understanding your order status
Shipment stages can vary based on product type, season, carrier, freight paperwork, destination and whether your order requires parcel or LTL service.
Order Received
Your order has been placed and is awaiting review, payment confirmation or fulfillment preparation.
Preparing Order
Products are being reviewed, pulled, transferred, packed or palletized.
Carrier Assigned
A parcel label or freight record has been created. The carrier may not have scanned the shipment yet.
In Transit
The carrier has possession and the shipment is moving through its network.
Out For Delivery
Parcel delivery is scheduled that day, or the freight carrier is completing the final delivery stage.
Delivered
The carrier has recorded delivery. Inspect freight and report any issues promptly.
Common reasons tracking is not available
Tracking is not always issued immediately after checkout, especially for large, hazmat, seasonal or freight orders.
Order Is Still Processing
The order may still be under review, waiting for inventory, payment confirmation, packing or transfer.
Hazmat Paperwork
Freight shipments may require carrier coordination, classification review and shipping paperwork before pickup.
Label Created
The carrier record exists, but the shipment may still be awaiting its first physical scan.
Freight Pickup Pending
A PRO number may be available before the freight carrier collects the pallet.
Seasonal Volume
Processing and carrier scans can take longer during fireworks seasons, holidays and periods of high order volume.
Pickup Order
Pickup orders do not receive carrier tracking. Wait for pickup confirmation and location instructions.
What to expect from freight delivery
LTL freight is different from normal parcel delivery. Large fireworks orders may arrive on a pallet through a commercial freight carrier.
Inspect the shipment before signing
Freight damage should be documented immediately. The delivery receipt is an important record of the shipment’s condition at delivery.
Before Signing
- Count the pallets, cartons or pieces.
- Inspect shrink wrap, straps and pallet condition.
- Look for crushed, wet, opened or punctured cartons.
- Compare the shipment with the delivery paperwork.
- Photograph visible damage before unloading when possible.
- Write all visible damage or shortage on the delivery receipt.
If Damage Or Shortage Is Found
- Do not sign the receipt as clear or undamaged.
- Describe the damage or shortage in writing.
- Take clear photos of the pallet and affected cartons.
- Keep packaging and damaged products when safe.
- Contact Elevated Fireworks promptly with the order number.
- Do not use products that appear unsafe or are leaking composition.
Choose the issue that matches your order
Tracking Not Received
Check your account and shipping-confirmation email. Tracking may not exist while the order is processing.
Check My Account →Tracking Not Updating
Allow time for the first carrier scan. Freight and seasonal shipments may update less frequently.
Contact Support →Address Change
Contact support immediately. Address changes may not be possible after packing, carrier assignment or shipment.
Request Assistance →Freight Appointment
The carrier may contact the phone number on the order to arrange a residential or limited-access delivery.
Read Delivery Guide →Damaged Shipment
Note damage on the delivery receipt, take photos and contact Elevated Fireworks promptly.
Damage Instructions →Pickup Order
Pickup orders do not receive carrier tracking. Do not arrive until pickup details are confirmed.
Pickup Information →Shipping Restrictions
Freight availability depends on product type, destination, carrier service and legal eligibility.
Shipping Information →Order Support
Include your name, order number, phone number and tracking or PRO number when contacting support.
Visit Support Center →General Contact
Call, text, email or send a message through the Elevated Fireworks contact page.
Contact Elevated →Tracking and delivery questions
Review common questions about parcel scans, freight PRO numbers, appointments, pickup orders and delivery issues.
Where can I find my tracking number?
Why have I not received tracking yet?
Why does tracking only say “Label Created”?
How long before tracking updates?
What is a freight PRO number?
What is a BOL number?
Will the freight carrier call before delivery?
Do I need to be present for freight delivery?
Can someone else receive my freight shipment?
What should I do if tracking says delivered?
What should I do if freight arrives damaged?
Can I track a pickup order?
Still Need Tracking Help?
Include your full name, order number, phone number, carrier and tracking or PRO number when contacting support.
Carrier tracking information is provided by third-party parcel and freight carriers. Elevated Fireworks™ does not control carrier scans, transit estimates, terminal routing, appointment scheduling, weather delays or final delivery timing. Tracking availability depends on shipment creation and carrier processing.
