Order Online. Pick Up With Confidence.
Place your fireworks order online, allow our team to review inventory and prepare it, then wait for a confirmed pickup location and appointment before traveling.
Four steps from checkout to vehicle loading
Pickup remains pending until inventory, payment, preparation, location and appointment details are confirmed.
Place The Order
Shop online, select the available pickup option and complete all required payment steps.
Inventory Review
Our team confirms products, substitutions, transfers and the best available pickup location.
Receive Instructions
Wait for readiness confirmation, then call or text when appointment scheduling is required.
Inspect & Load
Bring ID and the order number, inspect the order and load it into a suitable vehicle.
Headquarters and seasonal stand pickup follow different rules
Non-seasonal headquarters pickup
When available outside seasonal stand operations, confirmed orders may be collected from the warehouse and distribution center.
- 1223 Barranca Drive, El Paso, TX 79935
- Appointment required before arrival
- Not a normal walk-in retail store
- Order must be prepared and assigned
- Large-order vehicle planning recommended
- Call or text for confirmed instructions
Seasonal stand pickup
While seasonal stands are operating, warehouse pickup may be unavailable and orders can be routed to a confirmed stand.
- Do not select a stand without confirmation
- Assigned location depends on inventory
- Closest location may not stock every item
- Free transfers may be used between locations
- Transfers can add up to 24 hours
- Addresses and hours can change by season
What must be confirmed before arrival
Payment Confirmed
The order must be paid or otherwise approved under the agreed payment arrangement.
Inventory Confirmed
Items, substitutions and transfers must be reviewed before the order can be released.
Location Assigned
Use only the address provided for the specific order and pickup date.
Appointment Confirmed
Arrive during the confirmed window and contact support when delays occur.
Make sure the correct adult is authorized to collect the order
| Situation | What To Bring | What To Do Before Arrival | Important Note |
|---|---|---|---|
| Purchaser picking up | Valid government-issued ID and order number | Confirm the appointment and exact location | Name and order information should match the purchase record. |
| Alternate adult picking up | Valid ID, order number and purchaser details | Contact support in advance and provide the alternate person’s full legal name | Release to an unverified alternate person is not guaranteed. |
| Business or wholesale order | Valid ID, company details and order or invoice number | Confirm the authorized representative and vehicle requirements | Additional verification may be requested for large orders. |
| Customer under 18 | Not eligible to receive a fireworks order | Arrange for an authorized adult age 18 or older | Fireworks will not be knowingly released to a minor. |
Bring enough enclosed, clean and dry cargo space
Match The Order Size
Case, pallet and large assortment orders may require an SUV, pickup, trailer, cargo van or larger vehicle.
Clear The Cargo Area
Remove fuel containers, ignition sources, loose debris and anything that can crush or puncture cartons.
Protect From Weather
Use enclosed or properly covered transportation and keep products dry and protected.
Secure The Load
Prevent cartons from sliding, tipping or being damaged during transportation.
Count and inspect products before leaving
Before leaving the pickup location
Complete a reasonable visual review while the team can still compare the order and address visible concerns.
- Confirm the order number and purchaser
- Count cases, cartons or major items
- Review approved substitutions
- Look for obvious crushing, moisture or leakage
- Ask about any product you do not recognize
- Photograph visible concerns when necessary
After leaving the pickup location
Contact support promptly when a concealed shortage or product issue is discovered.
- Keep the order number and packaging
- List the exact missing or damaged products
- Take clear photos or video when applicable
- Do not use visibly damaged products
- Follow the current claim and Dud-Free Guarantee process
- Do not discard evidence before support review
Contact support when the pickup plan changes
Running Late
Call or text as soon as possible. Same-day accommodation depends on staffing and location access.
Missed Appointment
Request a new pickup time. Do not assume the location remains open or the order remains staged.
Pickup Person Changed
Provide the alternate adult’s full legal name before arrival and wait for confirmation.
Order Not Collected
Uncollected orders remain subject to current order, cancellation, storage and refund terms. Contact support for written instructions.
Send one complete pickup request
Use this form for scheduling, location confirmation, alternate pickup authorization, transfer updates, large-order loading or post-pickup shortages.
Common collection and order-release questions
Can I pick up immediately after placing the order?
Where is the headquarters pickup location?
Are warehouse pickups available during fireworks season?
How long can a stand-to-stand transfer take?
What do I need to bring?
Can another person collect my order?
Can someone under 18 pick up the order?
What happens if I miss the appointment?
How long will you hold my order?
Can I inspect the order before leaving?
What if an item is missing after I get home?
Can I return fireworks after pickup?
Where can I confirm current locations?
Order, location and policy links
Locations
Review confirmed headquarters and seasonal-location status.
View Locations →Shipping & Delivery
Compare appointment pickup with eligible freight service.
Shipping Information →Order Tracking
Review available order and shipment tracking information.
Track Order →Wholesale
Plan case, pallet and large-order pickup requirements.
Wholesale Information →Refund Policy
Review return, damage, shortage and Dud-Free Guarantee rules.
Read Policy →Contact
Ask an order, appointment, location or claim question.
Contact Us →Support Center
Review order, account, tracking and claim help.
Open Support →Shop Fireworks
Place an online order and select an available fulfillment option.
Start Shopping →Ready For Pickup?
Confirm the order status, exact location and appointment before traveling, then bring your order number, identification and a suitable vehicle.
Pickup availability, locations, appointment times, inventory, transfers, preparation time and order-release requirements may change by season and business conditions. Customers remain responsible for lawful and safe transportation, storage and use of fireworks.
